BARTENDER
POSITION SUMMARY:
Takes and mixes cocktail orders for bar guests. Takes food orders for bar guests. Performs as service bartender for wait staff, preparing drinks, providing change and accepting cash deposits. Ensures exceptional service by anticipating guest needs and individualizing service through reading verbal and nonverbal communication and involving guests in the ESPN Zone experience according to their wishes. Provides efficient and friendly service by following the SCORE service philosophy (Standards, Connect with the guests, Over-deliver, Respect, Evaluate) throughout the bar experience.

CHARACTERISTICS OF AN ESPN ZONE BARTENDER:

· Friendly
· Enthusiastic
· Teamplayer
· Confident
· Consistent
· Sense of urgency
· Capable of organizing multiple priorities
· Capable of performing simple math
· Excellent communication skills

RESPONSIBILITIES:
· Dedicated to providing exceptional service
· Anticipates guest needs
· Complete knowledge of menu and liquor products, including cook times, ingredients, portion size, presentation, accompaniments, abbreviations, pricing and able to fully describe to the guest
· Follows standardized drink recipes, garnish and glassware specifications
· Takes accurate and correct food and beverage orders
· Uses suggestive selling techniques
· Meets all service timing standards
· Works quickly during busy times to service all bar guests
· Welcomes, thanks and invites guests to return
· Provides prompt and courteous service to each guest
· Maintains excellent cash handling skills
· Understands alcohol management, including procedures for checking ID’s, recognizing personal limits of guests, uses best judgment when serving alcohol and refusing service
· Understands Point of Sales system and processes transactions efficiently
· Maintains open communication with Management and co-workers
· Informs Management of guest problems, safety concerns and maintenance issues
· Gets manager involved in any guest concerns
· Acts as final check on food and beverage quality and presentation
· Performs opening, running and closing duties, as assigned
· Assists co-workers at all times, continuously providing teamwork
· Maintains cleaning standards
· During the shift, cleans and sanitizes equipment and utensils, and washes glassware
· Performs functions which require organization, speed, standing, bending, reaching, turning, lifting and carrying items
· Maintains par levels by continuously restocking the bar of consumables, supplies, ice and alcoholic beverages
· Mixes drinks for bar guests
· Mixes drinks for wait staff at service bar
· Provides clean ashtray after two butts
· Constantly cleans bar top
· Keeps back bar clean and organized
· Uses beer/beverage dispensers, blenders, cappuccino machine, glass washers, frozen drink machines
· Changes beer kegs, weighing up to 50 lbs.
· Works on your feet for up to 8 hours per shift, or longer if needed
· Builds regular clientele
· Communicates sports news with guests
· Monitors VIP bar entrance
· Has general understanding of merchandise and entertainment center operations
· Communicates sports news with guests

APPLY IN PERSON ONLY AT ESPN ZONE CHICAGO, 43 EAST OHIO STREET, CHICAGO 60611.